Privacy Policy

Effective Data: 24/12/2025

At Different Shades LTD, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal data when you visit our website, make a booking, or interact with our team.

1. Information We Collect We may collect and process the following types of personal data:

Full name
Phone number
Email address
Property address (for home visits)
Booking details (date, time, location, service type)
Any custom notes or preferences provided during booking
Client feedback or reviews
Zoom call logs or meeting links (for online quotes)

2. How We Use Your Information We collect and use your personal data to:

• Schedule and manage your bookings

• Contact you about your appointment or booking details

• Send confirmation and reminder emails or messages

• Improve the quality of our services and operations

• Comply with legal and insurance requirements

• Send occasional updates, appointment changes, or service information

• Request consent to capture photos/videos of completed work at your property for marketing purposes. This will only ever be done with your full permission.

3.Marketing Communications With your consent, we may send you occasional:

• Updates about your services or changes to our availability

• Useful property care tips

• Special offers or discounts (rare and only if we run one)

You can unsubscribe at any time by clicking the “unsubscribe” link in our emails or replying “STOP” to any SMS messages.

4.Third-Party Services

We use secure and GDPR-compliant services to run our business, including:

• Wix (website and booking management)

• Google Calendar / Outlook (scheduling)

• WhatsApp & SMS providers (for communication)

• Zoom (for online appointments)

We do not sell, share, or rent your personal data to third-party companies for marketing purposes.

5. How We Store Your Information

Your personal data is securely stored using encrypted systems provided by our partners such as Wix and Google.

Only authorized team members of Different Shades LTD (Dwayne, Kevin, and Leo) have access to your data. We enforce strict controls to ensure your information is safe and confidential

6. Your Rights Under GDPR

As a UK resident, you have the right to:

• Access the data we hold about you

• Request corrections to inaccurate or outdated data

• Withdraw your consent or opt out of communications

• Request deletion of your data (where applicable)

To make a request, email us at info@differentshades.co.uk

7. Cookies

We use cookies to enhance your experience on our website, track visitor interactions, and improve site functionality.

You can control or disable cookies at any time through your browser settings.

8. Changes to This Policy

We may occasionally update this policy. When we do, the “Effective Date” at the top will be revised.